Last Updated: October 8, 2026

At PFV Innovations, the family-owned company behind Flip Pick Plectrums, we're committed to getting your gear to you as quickly, reliably, and affordably as possible.

Whether you're ordering from the United States or halfway around the world, we want your shipping experience to be simple, transparent, and dependable.

Order Processing

Most orders are processed and prepared for shipment within 1–3 business days, excluding weekends and U.S. holidays.

Processing times may occasionally be longer during periods of high order volume, product launches, or holidays.

Once your order ships, you'll receive a confirmation email with tracking information when available.

Please note that processing time is separate from shipping and delivery time.

United States Shipping

We ship throughout the United States using trusted shipping carriers, including USPS and UPS.

Free Standard Shipping

FREE standard shipping is available on U.S. orders of $30 or more.

For orders under $30, our standard USPS Ground Advantage shipping rate is $5.25.

Additional shipping options, including UPS Ground, may be available at calculated rates during checkout.

Estimated Domestic Delivery Times

Most domestic orders arrive within 3–7 business days after shipment.

Delivery estimates may vary depending on the selected carrier, destination, weather, holidays, and other circumstances beyond our control.

International Shipping

Flip Pick is available to musicians around the world!

We're pleased to offer international shipping to eligible destinations through Shopify Managed Markets, powered by Global-e.

Our international shipping network includes eligible destinations throughout:

• North America
• Europe and the United Kingdom
• Asia-Pacific
• The Middle East
• South America
• Africa

International shipping availability varies by country.

To confirm whether we ship to your location, select your destination during checkout.

If your country isn't currently available, please contact us. We're continually evaluating opportunities to expand international shipping.

International Shipping Rates

International shipping rates are determined by your destination, available carrier services, and order details.

Available shipping options and their associated costs are displayed during checkout.

Free international shipping may be available on qualifying orders, with thresholds varying by destination.

Our current free-shipping thresholds (displayed in USD) include:

Free-shipping eligibility may vary depending on destination, available shipping services, order contents, and applicable checkout conditions.

All shipping rates and available shipping options will be displayed before you complete your purchase.

International Delivery Times

International delivery times vary based on your destination, selected shipping service, customs processing, and carrier availability.

Estimated delivery dates or timeframes will be displayed during checkout when available.

International shipments may experience delays due to customs inspections, regional transportation conditions, holidays, weather, or other circumstances beyond our control.

Delivery estimates are not guaranteed.

International Duties, Taxes, and Customs

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.

Through Shopify Managed Markets, applicable duties and taxes may be calculated and collected during checkout, depending on your destination and order.

Any duties or taxes collected at checkout will be included in your order total before payment.

Additional charges not collected during checkout may be assessed by local customs authorities or delivery providers and are the customer's responsibility.

We recommend reviewing your complete order total, including shipping and applicable import charges, before completing your purchase.

Shipping Availability and Restrictions

While we strive to make Flip Pick available worldwide, shipping may not be available to every country or region.

Availability may be affected by carrier limitations, import regulations, customs restrictions, regional transportation disruptions, or other shipping requirements.

If we're unable to fulfill your order due to shipping restrictions or carrier limitations, we'll contact you as soon as reasonably possible to discuss available options, including cancellation and a refund.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email containing your tracking number and tracking link, when available.

Tracking information may take up to 24 hours to begin updating after your shipping confirmation is issued.

International tracking updates may occasionally take longer, particularly while shipments are moving between carriers or undergoing customs processing.

Delayed or Missing Shipments

We understand how frustrating shipping delays can be.

If your order appears delayed or your tracking information has stopped updating, please contact us.

We'll help you review the shipment status and determine the appropriate next steps.

Please note that delivery dates are estimates and may be affected by circumstances outside our control.

Incorrect Shipping Addresses

Please review your shipping information carefully before completing your purchase.

If you discover an error in your shipping address, contact us as soon as possible at info@pfvinnovations.com.

We'll do our best to accommodate address corrections before your order ships.

Once an order has been handed over to the shipping carrier, address changes may not be possible.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

Damaged Packages or Shipping Problems

If your order arrives damaged, incomplete, or with an apparent shipping issue, please contact us promptly.

Include your order number and, if applicable, photographs of the packaging and affected items.

We'll review the situation and work with you toward an appropriate resolution.

For information about returns, please refer to our Return & Refund Policy.

Need Help With Your Order?

We're a small, musician-founded business, and we genuinely appreciate every order.

If you have questions about shipping availability, tracking, delivery delays, or international orders, we're happy to help.

PFV Innovations — Flip Pick Plectrums

Email: info@pfvinnovations.com

Website: https://flippickplectrums.com

Our mission is simple:

Remove barriers. Make music. Share the joy.

Thank you for supporting Flip Pick!